Carol is a content expert to the e-learning company, Athena Online. Their short, targeted microlearning videos are used by organizations around the world. Sign into this site to find short videos and articles that she has written about Change, Body Language, Leadership Presence and Collaboration.
Last year I gave a seminar on “leadership presence” for the executive team of a high-tech company in Northern California. The next day, the president of the company telephoned: “I have an administrative assistant who is the brightest, most creative person I’ve worked with. The problem is, we are relocating and she can’t move her […]
Body language plays a key role in your career – from your first job interview to the ongoing process of building professional relationships to being perceived as having leadership presence. But not everything you’ve heard about body language is accurate. Don’t limit your success by buying into these ten myths: Using body language to make […]
A customer-centric culture is not just about offering good service. It’s a way of doing business that provides a positive customer experience before, during and after the sale in order to drive repeat business, customer loyalty and profits. Elements of customer centricity include: Employees understand what customers want. They capture customer insights and share this […]