Human beings are genetically programmed to look for facial and behavioral cues and to quickly understand their meaning. We see someone gesture and automatically make a judgment about the intention of that gesture. And we’ve been doing this for a long, long time. As a species we knew how to win friends and influence people […]
Articles
Carol blogs about her observations and advice on change, leadership, body language in the workplace, and anything else that catches her
attention.
10 Tips to Supercharge Your Success
Last year I gave a seminar on “leadership presence” for the executive team of a high-tech company in Northern California. The next day, the president of the company telephoned: “I have an administrative assistant who is the brightest, most creative person I’ve worked with. The problem is, we are relocating and she can’t move her […]
10 Body Language Myths That Limit Success
Body language plays a key role in your career – from your first job interview to the ongoing process of building professional relationships to being perceived as having leadership presence. But not everything you’ve heard about body language is accurate. Don’t limit your success by buying into these ten myths: Using body language to make […]
Customer Centricity Takes Collaboration
A customer-centric culture is not just about offering good service. It’s a way of doing business that provides a positive customer experience before, during and after the sale in order to drive repeat business, customer loyalty and profits. Elements of customer centricity include: Employees understand what customers want. They capture customer insights and share this […]